Many transportation companies have invested a lot in technology in matters of operations. What you might not know is that there is a service that utilizes technology that could save you significantly in costs for customer support. As times are difficult during the pandemic, many transportation companies are looking into outsourcing to reduce costs.
Improving Productivity Through Outsourcing
Having a transportation specific contact agency that knows how to manage and assist drivers & customers, among other aspects of the business is useful for any transportation company. By outsourcing customer support for calls, email, social media, dispatch, and more, transportation companies are able to focus on developing their local team to work on more significant tasks that bring in money like sales and marketing.
Industry-Specific Advances
Industry-specific technologies used by companies like Pac Biz, that provide outsourcing services to transportation companies can add value to the business. Working with Pac Biz, which provides services & technologies to transportation companies worldwide can make all the difference in your quality & overhead costs. Reports on call performance (quality assurance) and regular audits on agents can be at your fingertips when working with Pac Biz. This allows data to be accessed in understandable formats, giving insight on a firm’s performance as a whole.
Flexibility
Pac Biz provides flexible plans to further accommodate any transportation company’s needs. Catering to individual company needs, Pac Biz offers monthly packages (based on the number of calls), part-time or full-time dedicated agents. Our training department works with your team to make the transition a breeze. Any service with Pac Biz includes 24/7 IT monitoring, account managers, supervisors, and more!
Join other transportation companies from the US, UK, and Canada by outsourcing today. Now is the time to address the high costs of entry-level employees that are currently taking your calls. We’ve saved transportation companies hundreds of thousands in annual payroll costs (training, management, benefits, turnover), allowing more room in their budgets to invest in vehicles, marketing and more outsource to help manage operations accordingly. Outsourcing provides viable solutions for transportation companies in areas such as customer service, data entry, and bookings, among others. Take advantage of the solutions that Pac Biz has for your transportation company.
