Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)

How to Thrive, Not Just Survive, in Business

How to Thrive, Not Just Survive, in Business

Interested in outsourcing to increase your business profit margins? Let’s talk about how it works!

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There are many out there who start a business, but not a lot of them survive or attain long-term growth. Growing and thriving in business should be any entrepreneur’s goal. With numerous aspects such as customer retention and turnover rates, how can your business thrive in a competitive environment?

Reduce Your Recruitment Costs

High turnover rates can be uncontrollable in any business environment, often incurring you numerous costs that could impact the survival of your business. Oftentimes, entry-level positions could cost hundreds of thousands annually as you’re left recurrent costs with onboarding/training, health benefits, HR, and more. As entry-level positions are necessary but simple, you will likely have a lot of turnover with employees seeking more pay for tasks that may not reflect increased pay.

You have to do what you can to cut recruitment costs instead. One way to do this is through automation of recruitment tasks so you don’t have to hire additional people to do recruitment. Reducing the time to hire will also lead to savings in overhead costs. 

Outsourcing with a company like Pac Biz, has saved businesses worldwide significantly in entry level employee costs, some reducing payroll up to 40% annually.

Outsourcing entry level positions can help your company grow by freeing up budget space to invest in more valuable positions locally.

Implement New Technology

Nowadays, there are numerous advances in technology to help businesses thrive. Project management tools are readily available online and customer relationship management platforms are easily accessible. Updating the work process with the use of technology will help in operations, but you can do something as simple as updating the website or find a better content management system. 

Provide Excellent Customer Service

Your customers or clients are the lifeblood of your business so it’s best that you give them the service that they need with quality in mind. Your customers have the power to decide whether your business thrives or not. It should be a priority that you give them attention.

It is more important than ever to keep clients/customers satisfied and committed to your company. If you’ve been having trouble keeping up with customer service demands, then try outsourcing. Businesses that sell products online benefit from quality focused agents from Pac Biz when it comes to eCommerece support. Our agents work hand-in-hand with the quality assurance team (included with every agent) to ensure excellent customer service for eCommerce clients.

Pac Biz Provides Outsourcing Solutions to Help Your Business Thrive

Pac Biz is a global call center specialized to help businesses, from the US to UK, scale. Providing quality outsourcing solutions to help your business thrive, we handle overflow customer support, inbound customer service, eCommerce support, and more. When you sign up with Pac Biz, you will get access to flexible packages, whether you want to outsource part time or full-time. Our agents work with the local team to produce premium-quality results.

We work with American owners and agents, account managers, and supervisors based in the Philippines to provide quality call center and outsourcing services.

Contact Us and learn about the success we’ve seen with clients, where we can even put you in touch with them to hear for yourself!

Schedule a Call with Kelsey, Pac Biz Business Development.


 Sign up with Pac Biz today!.

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About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

Meet the Owners of Pac Biz

Bob Grunstein


Are you or someone you know negatively affected by the pandemic? Pac Biz developed the Voice Impac Hotline to connect those impacted with our agents that have also been affected as their accounts have been suspended. Both callers and agents benefit emotionally, and  donations go straight to aide suspended Pac Biz agents.


Eric Mulvin, founder of Pac Biz, tells the story of how he came up with Voice Impac to give back during such a difficult time. He explains the notion of connecting those impacted by the pandemic. While lending an ear to people who need someone to talk to, Pac Biz call agents working on accounts that have been suspended, due to the COVID-19 pandemic, are able to generate funds through GoFundMe.

Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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