In the workplace, problem solving is essential. In the process of solving operational problems, however, we tend to change our routines instead of improving them, and this leads us back to square one. Most problems are rooted in the recruitment and management of new staff. How do we solve this?
HERE ARE WAYS YOU CAN SOLVE COMMON MANAGEMENT AND STAFFING PROBLEMS.
FAST-TRACK THE HIRING PROCESS
Screening and recruiting candidates, especially with those that have in-demand skills, is becoming very difficult, expensive, and time-consuming. While there are technologies that help gauge the candidate’s interpersonal skills for the role, manually interviewing and studying the resume is still the best way to screen an applicant. If you do not have enough time to do the recruiting, outsourcing may be for you. Outsourcing makes the recruitment process faster, as BPOs specialize in recruiting versatile, top talents fit for your company.
TEAM UP WITH A GOOD MANAGEMENT TEAM
As a business owner, you do not have the time to be a sponge to your employee’s inflexibility. Though they may be systematic and diligent, they can easily be discouraged with a sudden change in management. This is not your battle to pick. Business process outsourcing companies hire a dedicated management team to make sure your customer service representatives or agents are kept in check. A good manager will slowly feed the idea of change while being non-reactive to the employee’s resistance, listening to them to get personal when seeking this change and demonstrating the importance of change. Involving them in the process gives them back a sense of control.
FOCUS ON EMPLOYEE RETENTION
Retention is vital for your company to keep moving. When an employee leaves right after training, the company time and money. Good employees are hard to find, that’s why it’s important to earn their loyalty right away. To retain your best employees, you must provide growth opportunities like, coaching and career advancement trainings. Research shows that employees leave not because of the salary, instead they leave because of the boss. This can be answered by a good company culture that reminds them of their contribution to the company.
One of Pac Biz’s main focus is employee retention. We invest in our company culture because we know that happy employees mean better results.
SCALE WITH THE GROWING DEMAND
As your business grows, so does the demand for your product. While this is great news, it can be hard to keep up with the growing need for support. Your local employees may become too overwhelmed with calls and emails from customers. Outsourcing support staff or customer service representatives enables you to scale your business without compromising quality and spending too much on overhead costs, staffing, and management.
Pac Biz handles everything from human resources, payroll, IT and equipment management, to training and operations. Your remote agents have an open line of communication with you or your local staff, so everyone’s always on the same page. Quality maintained through our Quality Assessment teams, so you don’t have to worry about closely monitoring your remote agents. Pac Biz has built a reputation to provide quality services that can scale with your growing businesses.
