Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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The Easiest Way to Solve Management & Staffing Problems

The Easiest Way to Solve Management & Staffing Problems

recruitment and management ISSUES AND SIMPLE SOLUTIONS

In the workplace, problem solving is essential. In the process of solving operational problems, however, we tend to change our routines instead of improving them, and this leads us back to square one. Most problems are rooted in the recruitment and management of new staff. How do we solve this?

 

Here are ways you can solve common management and staffing problems.

Fast-Track the Hiring Process

Screening and recruiting candidates, especially with those that have in-demand skills, is becoming very difficult, expensive, and time-consuming. While there are technologies that help gauge the candidate’s interpersonal skills for the role, manually interviewing and studying the resume is still the best way to screen an applicant. If you do not have enough time to do the recruiting, outsourcing may be for you. Outsourcing makes the recruitment process faster, as BPOs specialize in recruiting versatile, top talents fit for your company.

Pac Biz has a dedicated training staff that makes the recruitment-to-operations process more seamless

Team Up with a Good Management Team

As a business owner, you do not have the time to be a sponge to your employee’s inflexibility. Though they may be systematic and diligent, they can easily be discouraged with a sudden change in management. This is not your battle to pick. Business process outsourcing companies hire a dedicated management team to make sure your customer service representatives or agents are kept in check. A good manager will slowly feed the idea of change while being non-reactive to the employee’s resistance, listening to them to get personal when seeking this change and demonstrating the importance of change. Involving them in the process gives them back a sense of control.

Focus on Employee Retention

Retention is vital for your company to keep moving. When an employee leaves right after training, the company time and money. Good employees are hard to find, that’s why it’s important to earn their loyalty right away. To retain your best employees, you must provide growth opportunities like, coaching and career advancement trainings. Research shows that employees leave not because of the salary, instead they leave because of the boss. This can be answered by a good company culture that reminds them of their contribution to the company.

One of Pac Biz’s main focus is employee retention. We invest in our company culture because we know that happy employees mean better results.

Scale with the Growing Demand

As your business grows, so does the demand for your product. While this is great news, it can be hard to keep up with the growing need for support. Your local employees may become too overwhelmed with calls and emails from customers. Outsourcing support staff or customer service representatives enables you to scale your business without compromising quality and spending too much on overhead costs, staffing, and management.

Pac Biz handles everything from human resources, payroll, IT and equipment management, to training and operations. Your remote agents have an open line of communication with you or your local staff, so everyone’s always on the same page. Quality maintained through our Quality Assessment teams, so you don’t have to worry about closely monitoring your remote agents. Pac Biz has built a reputation to provide quality services that can scale with your growing businesses.

Scaling your business is important if you want to stay in the game. Schedule a meeting with Kelsey in our New Accounts Department, and let’s get to work!

Interested in Call Center Services for your GROWING COMPANY?

Schedule some time today to learn more about Pac Biz by filling out this form. We look forward to working with you!

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Meet the Owners of Pac Biz

Eric Mulvin
Bob Grunstein
About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

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Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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Premium Call Center Agents

Get the best Philippine- outsourced customer service representatives, with Pac Biz. Our agents are professionally trained, & are held at the highest standards.