Outsourcing has played a vital role in the transportation industry, keeping costs down for businesses that have been hit hard by the pandemic. Pac Biz outsourcing has been working globally to help taxi companies maximize their profit margins.
PHOENIX | PRESS RELEASE | JANUARY 15, 2021
The current pandemic has resulted in many businesses being forced to shut down, but an industry that’s been hit especially hard is the transportation industry. The Centers for Disease Control and Prevention (CDC) has recommended that people avoid large groups and stay home as much as possible to reduce the risk of contracting or spreading the COVID-19 virus. People staying home means less people that need rides. This significant decrease in business was just too much for smaller taxi companies to survive.
While the smaller companies are going out of business or barely making ends meet, the more established, locally owned transportation companies, while also seeing decreases in business, have been able to maintain their operations through COVID. For those locally owned transportation companies, there are 3 big opportunities for growth that they can see in 2021; expanded market share, expansion into NEMT and acquisitions.
“One more thing that transportation business leaders can expect in 2021 are more fluctuations in business,” shared Eric Mulvin, owner of a taxi call center Pac Biz. Mulvin remains optimistic about the next year for fleet owners, “as more people get vaccinated, the need for transportation will increase and if owners plan on taking advantage of an entire country creating new transportation habits again, being able to scale will be vital to your success.”
What happens when a transportation company experiences significant changes to their business, up or down? Businesses must be flexible and add or subtract customer service agents quickly. For companies that plan on acquiring another company, or making their first investment into NEMT, bringing all operations under one company can be difficult, and keeping costs as low as possible is a major consideration. As the new and old teams are brought together to pursue the same goals in customer service, business owners may hit challenges that can be devastating.
“As more people get vaccinated, the need for transportation will increase and if owners plan on taking advantage of an entire country creating new transportation habits again, being able to scale will be vital to your success.”
Taxi and transportation companies all over the globe benefit from outsourcing customer service, especially when it comes to cost savings. Arizona-based Pac Biz understands the needs of taxi companies, as owner Eric Mulvin is a former owner of an Arizona taxi company. “When companies are scaling they don’t have time to spend money on the constant turnover of entry level customer service agents,” says Mulvin. Even for companies who are not scaling but were retracting because of the pandemic, outsourcing helped those companies control expenses. “We were able to work with our clients through this pandemic and reduce staff to keep costs down for taxi owners as they were experiencing a big drop in revenue,” added Eric.
Pac Biz owner, Eric Mulvin, is presenting a free profitability webinar on January 20, from 2:00 p.m. to 3 p.m. EST. He will be explaining how outsourcing taxi support works, what impact that will have on financials and taxi operations, and how partnering with the right call center can provide more strength to grow in the transportation industry within the next 12-24 months.
Participants must pre-register by Tuesday, January 19, to participate in the webinar. This interactive webinar is free for The Transportation Alliance members and they can register by visiting their Meetings and Education page. Connecting with association members and industry leaders who are looking for solutions to scale their business, Mulvin is determined to provide a valuable resource to keep the industry going during this uncertain time, and thriving in the COVID-free future.
About Pac Biz
Pac Biz helps businesses, like taxi and e-commerce companies, become more profitable by improving their customer support, reducing costs and helping them scale through outsourcing contact support agents. From voice, email, social and messaging, Pac Biz is a 24/7 values driven contact center serving transportation and e-commerce companies in the United States, Canada and the United Kingdom.
