How Outsourcing Customer Calls, Emails, and Chat Answering Helps in Business Growth

Looking for solutions to improve your company's customer support?

Partner up with Pac Biz and scale your business operations. Get a quote today:

Outsourcing Calls, Emails, and Chat is the Next Best Move Businesses Can Take

With a variety of platforms available to customers for engaging with businesses, asking questions or concerns, it’s no small wonder why companies outsource inbound customer support. These roles, that directly interact with potential/existing customers, are important, yet many companies struggle with constant turnover and increased costs when hiring in-house, entry level employees.

How does outsourcing inbound customer communication help with businesses looking to scale or improve customer experience?

Scale Manpower

Businesses may be growing or expanding, needing additional manpower, often forcing them to front pay for additional wages, benefits, equipment and more. When companies grow, especially when they acquire smaller companies, maintaining a contact center and keeping quality can be a major struggle. 

 

When you outsource with a company like Pac Biz, you can avoid the headache of hiring, training and supervising often low-quality, entry-level employees. Pay a low monthly rate for full-time, dedicated agents that are provided all the resources and equipment to succeed.

Outsourcing Corporate Calls, Email, and Chat

What are the most common issues for businesses’ customer support?
  • Missed Calls
    • Every time you miss a call, you potentially miss a lead or sale. It’s as simple as having 24/7 coverage. 

Pac Biz Outsourcing offers 24/7 coverage, 365/year.

  • Quality
    • In most cases, businesses hire entry-level applicants as customer service representatives (CSRs) with no prior experience, requiring intensive training and correction. Pac Biz Agents 

Pac Biz Agents must have 3-5 years prior experience with US, UK, Canada clients. 

Pac Biz Quality Assurance (QA) Team scores calls regularly to ensure high standards are upheld. (Some clients request the QA Team to score their in-house team as Pac Biz Agents outperform).

Call Calibration: Clients score calls versus QA Team and compare, to ensure standards are met.

  • Cost Effective
    • Significant costs go into hiring and maintaining your own contact center. Business owners are amazed to find the overhead costs that come with managing employees.

Businesses that work with Pac Biz can save over $250k in annual payroll costs, just by switching over some/all staffing to outsourcing. Learn More >>

The Expertise

When outsourcing calls, emails, social media and chats with Pac Biz, you’re sure to have agents who are focused and well-trained in various aspects of customer service, specializing in many industries. Now, it’s easier to engage with your customers with the help of quality agents to assist, allowing you to focus on your most important operational needs.

How Pac Biz Can Help

Pac Biz has agents of different expertise available to help you 24/7. Whether it’s for taking calls, answering emails, or replying to chat queries, Pac Biz is here to offset operational challenges to ensure that you are able to scale your business to up to 400%. With the outsourcing solutions that Pac Biz offers, you can finally focus on growing your business tenfold.

Get the Pac Biz Advantage

News & Updates

More from our Blog

  • Podcast: Working from Home Part 1Podcast: Working from Home Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working from Home Part 1 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix,… Read more »
  • Do’s & Don’ts of Outsourcing Customer SupportDo’s & Don’ts of Outsourcing Customer Support
    You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others… Read more »
  • Podcast: Work at Home: The Future of Working Remotely Part 1Podcast: Work at Home: The Future of Working Remotely Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Work at Home: The Future of Working Remotely Part 1 appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • How Top Taxi/NEMT Companies in the UK Outsource ControllersHow Top Taxi/NEMT Companies in the UK Outsource Controllers
    To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the… Read more »
  • 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs
    Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues. The post 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • Podcast: Customer Service & Staffing Pain Points – Part 1Podcast: Customer Service & Staffing Pain Points – Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Customer Service & Staffing Pain Points – Part 1 appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • Outsourcing Customer Service for an E-commerce StoreOutsourcing Customer Service for an E-commerce Store
    One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you. The post Outsourcing Customer Service for an E-commerce Store appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • 3 Best Practices to Acquiring Corporate Transportation Clients3 Best Practices to Acquiring Corporate Transportation Clients
    When it comes to providing Corporate Transportation, building and maintaining a relationship with potential clients is key to success. Corporate clients can catapult growth exponentially for a personal transportation company. The post 3 Best Practices to Acquiring Corporate Transportation Clients appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • 5 Pro Tips for Outsourcing Taxi Calls to a Contact Center5 Pro Tips for Outsourcing Taxi Calls to a Contact Center
    For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you… Read more »
  • Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)
    No matter the service you are offering, you have a responsibility to provide the patients you work with an experience that keeps them coming back or happy to refer you to others. The customer service you offer can make all the difference. The post Remote Patient Care through Live Call… Read more »
WordPress RSS Feed by Theme Mason