Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)
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PAC BIZ NEWS & UPDATES

Stay up-to-date on outsourcing/call center information, opportunities, and get to know the Pac Biz team
with Pac Biz News and Updates.

Solutions for High Costs of Entry Level Employees

Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?

Pac Biz Owner, Eric Mulvin, to Speak at CCW in Nashville, Tennessee

This year, Pac Biz co-founder, Eric Mulvin, will be talking at CCW’s Empathy Think Tank segment.

How Pac Biz Staff Help Run E-commerce Companies During the Holiday Season

It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush:

Looking Back at 2019: Pac Biz Gives Back

Whether your business is already leading the game or just starting out, there should always be room for charity. Pac Biz values the community its employees belong to, and because of this, we’ve created a tradition of giving back.

PAC BIZ 2020 Road Map: Looking Forward to a Prosperous Year

Pac Biz has made milestones and continuing to do so. The next year is a very exciting one as Pac Biz ventures to new opportunities in production, training, culture growth, and business expansion.

Putting Together a Great Management Team

Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.

Pac Biz Halloween Traditions

Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.

Scaling Your eCommerce Customer Support for the Holiday Rush

The upcoming holiday rush is a make it or break it situation for your business. It is an opportunity to double your revenue and increase your chances to grow your eCommerce business with a good reputation.

Eric Mulvin, Taxi Contact Center Expert, Speaks at the Transportation Alliance Convention

Pac Biz co-founder Eric Mulvin returns to the taxi conference and will be speaking at panel discussion How May I Help You?: Outsourced and Cooperative Call Centers with the topic: The Taxi Contact Center of the Future, on Thursday, October 17, 8:45 a.m.-9:40 a.m. at the Transportation Alliance 101st Fall Convention this October 17th and 18th at Bally’s, Las Vegas, Nevada.

Pac Biz Employee Spotlight: Maria Diana

Top companies start with the best people. Some of our best agents are found in our Ecommerce segment. That is why Smashtech is the top-performing account here in Pac Biz.