Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)


Stay up-to-date on outsourcing/call center information, opportunities, and get to know the Pac Biz team
with Pac Biz News and Updates.

What Businesses Have Learned During COVID-19

It is necessary that businesses adapt to the changes that covid-19 pandemic caused. Companies have adapted offshoring/outsourcing as a solution to reduce payroll costs.

Scaling Your Business During and After COVID-19

While lockdowns are finally easing up, plenty of business owners still have issues to face in the aftermath of COVID-19. These major challenges obviously pose threats to the business as a whole and the initial course of action is to solve them with cost-effective solutions that will help them rise from the ashes.

Sustaining Your Business During the COVID-19 Pandemic

The economy is starting to fail die to the current pandemic. Considering some options of survival, these tips can help you guide your way to keep your business running.

Cut Costs, Improve Customer Service & Scale Your Fleet

Scale Your Fleet With a Webinar Presented By Pac Biz. Members of The Transportation Alliance Are Welcome to Join. Register NOW.

What Businesses Can Do During the COVID-19 Pandemic

Being sustainable in business during the COVID-19 pandemic can be a challenge for most organizations, especially with quarantines and lockdowns in place. One pressing problem is possible infection and contamination, especially among employees inside establishments. It’s no surprise that plenty are encouraging businesses to impose measures in the coming weeks.

How Outsourcing Creates More Jobs

How does outsourcing create more jobs? It provides benefits for jobseekers and communities both local and offshore.

What Is Quality Assurance? Why is it so Important?

Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.

Celebrating Excellence: Five Years With Pac Biz

Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what’s next in the outsourcing world.

It’s All About Communication: Five Reasons It’s Important in Outsourcing

Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.

iCabbi Marketplace Spotlight: Pac Biz

Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.