Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)


Stay up-to-date on outsourcing/call center information, opportunities, and get to know the Pac Biz team
with Pac Biz News and Updates.

What’s the Process of Outsourcing Call Center Agents?

For inbound customer service, outsourcing representatives is the best way to scale your business and maximize profits. It’s easy to outsource with Pac Biz. Not only is Pac Biz a trustworthy, American-owned company, but an all inclusive service is provided with a flat monthly fee that covers training, supervisors, managers, 24/7 IT monitoring, equipment, benefits, and more.

How Outsourcing Can Save Your Business

The increase in the national minimum wage has since caused hardships among companies in the US, UK, and Canada as this adds more to the already high payroll expenses of the business. This may put an additional burden on small to medium enterprises financially, and could actually lead to losses as a result.

How Companies Have Saved Over $200k in Annual Payroll Costs

Maximizing profits is the aim of every business. Many organizations are looking for ways to be more efficient and cut expenses where possible to increase their profit margins. Companies worldwide have observed the high costs of payroll, and seek solutions to drive those costs down.

How Businesses Thrive When Responsibilities are Delegated

It’s no surprise that delegating responsibilities is one of the most effective ways for an organization to be more productive. While some leaders prefer a more hands-on approach, there are just certain responsibilities that they need to let go of, and entrust their employees with.

Growing Your Profit Margins With Outsourcing

Many businesses have outsourced some aspects of the operations since it’s convenient and cost-effective and it can also increase profit margins, especially when done right. Aside from the reasons stated above, why should you outsource?

Transportation Companies: The Need for Dynamic Solutions

Many transportation companies have invested a lot in technology in matters of operations. What you might not know is that there is a service that utilizes technology that could save you significantly in costs for customer support. As times are difficult during the pandemic, many transportation companies are looking into outsourcing to reduce costs.

eCommerce Business Solutions: What You Need to Know

ECommerce solutions are services that aid enterprises in conducting business electronically. They aren’t to be clumped together as a singular type of service though, but rather, they cover vast types of products and services to help businesses with their eCommerce efforts.

Pac Biz Holds March Workshop on Women Leadership

Together with Karen, Kiezia Eguia, Company Culture Director, also shared her experience in Pac Biz, inspiring women to be true to themselves regardless of the challenges they may face in following their passion. Women must be willing to take risks and try new things in life.

How to Thrive, Not Just Survive, in Business

There are many out there who start a business, but not a lot of them survive or attain long-term growth. Growing and thriving in business should be any entrepreneur’s goal. With numerous aspects such as customer retention and turnover rates, how can your business thrive in a competitive environment?

What Businesses Have Learned During COVID-19

It is necessary that businesses adapt to the changes that covid-19 pandemic caused. Companies have adapted offshoring/outsourcing as a solution to reduce payroll costs.