Contact Center Cactus Chat Podcast

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The Pac Biz Podcast is a weekly show produced by Pac Biz Contact Outsourcing Centers and hosted by Eric Mulvin, the owner and founder of Pac Biz. 
From outsourcing and other scalable solutions, Eric brings into light how exceptional customer experience can make all the difference in elevating a business. Pac Biz Podcast is where Eric shares how he has structured his services to maximize costs rather than minimizing it. 
Discover better insights with every episode from the Pac Biz Podcast, and see how your business can grow exponentially without compromising CX quality.

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In this episode Eric and Jake talk more about working from home and what its future looks like. How both the Contact Center outsourcers and the agents are able to adapt and innovate in this kind of work system.