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4 Ways Outsourcing Can Help Your Taxi Business Grow

4 Ways Outsourcing Can Help Your Taxi Business Grow


4 Ways Outsourcing Can Help Your Taxi Business Grow

Pac Biz began as a customer service team for a small Scottsdale-based taxi company called ‘Tru Cab.’ From four agents, we have expanded to almost 200 employees, working with different taxi companies all over the world. With our insider knowledge on both transportation and call center industries, we’ve helped our clients grow and nurture their customer base. If you’re wondering how outsourcing can help your taxi business, here’s a quick list to get you started.


It takes more time and capital to hire, train and manage local employees. And it’s not just about human resources either. There’s more to call-taking than just picking up phones. You’d have to get the right tools for the job – a proper dispatch and tracking software and reliable IT infrastructure with backups – to start with. Even if you have a relatively small fleet, you’ll be receiving hundreds of calls a day, which can get overwhelming. By outsourcing, you don’t need to worry about setting up, and you can focus your efforts on core activities.

Customer-Focused Agents

One of the reasons why a lot of businesses fail is because there’s more focus on the product or service than the consumers. Of course, improving your product or service to stay above your competitors is hard enough. While you should keep your customers in mind when refining your service, you should have a team dedicated to customer care. Entrusting the other vital part of your business to customer satisfaction experts can keep your customers engaged with your brand.

24/7 Quality Support

Everyone needs to travel – that’s the beauty of a taxi business. Wherever your company is based, there’s almost no downtime for the transportation sector. You’ll need reliable 24/7 customer support. Outsourced customer support teams have one purpose, and that is to handle your inbound calls with the highest standard possible. The best call centers have ‘round the clock management and quality analyst teams to give your customers the best experience.

Dispatch and Control Support

If customer support is the face of your company, the drivers are its backbone. Having experienced agents handle support calls coming from your drivers can make sure all their concerns are handled in a timely manner.

At the same time, the agents supporting your drivers should be able to use whatever dispatch or control software best fits your business model. This makes sure every booking is fulfilled without issue.

Want to learn more? Pac Biz’s company founders value open communication with potential clients. Schedule a 15-minute meeting today with co-founder Eric Mulvin today. Or, fill up the form below to get in touch with our sales team.

Talk to one of the owners: Eric Mulvin. Discuss what you are interested in, what it takes to get started and go over any questions you have.

Interested in coming out to meet us?

Schedule some time today to learn more about Pac Biz by filling out this form. And we look forward to hosting you in Dumaguete.

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Meet the Owners of Pac Biz

Eric Mulvin
Bob Grunstein
About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.


  Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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