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Ultimate Guide to Outsourcing Medical Calls (HIPAA Compliant Call Center)

So, you’re running a medical business. The phone is ringing. Do you have the manpower to answer the phone?

A major issue for many medical business owners and managers is the unbillable hours it’s costing you when a high level provider is wasting valuable time answering the phone. Another major issue is simply the phone not being answered at all.

Why is your phone ringing?

Your healthcare related business likely needs the phone or chats answered to:

  • book or confirm appointments
  • transfer calls to appropriate departments
  • intake information
  • take orders
  • leave messages

Outbound needs

Many healthcare companies may also need outbound calls for:

  • surveys
  • follow-ups
  • confirmations
  • reminders
  • scheduling
  • appointments
  • insurance verification

How do medical businesses in The United States outsource customer or patient calls & chats to HIPAA compliant call centers located overseas?

You may or may not know this, but medical businesses all over The United States outsource patient support calls and chats overseas.

HIPAA compliance means that the contact center is regularly inspected physically, in-person, by an American inspector from a licensed HIPAA certification company. Security measures are verified in-person and tested for upholding standards required by US HIPAA laws and regulations.

Offshoring call & chat answering to HIPAA compliant contact centers is nothing new. The benefits of outsourcing are plentiful and include:

  • significant decrease in staffing costs (all-in-one remote workforce)
  • better performance
  • scalability (add many agents at once)
  • easy onboarding

US Medical & Healthcare-Related Companies Trust Pac Biz Contact Center Outsourcing

Whether a small medical office, hospital, healthcare facilities, or even medical products (eCommerce), our remote support teams are able to fulfill the needs of patients at a fraction of the cost of operating a local in-house call center operation.

Pac Biz agents are trained at the highest standards and quality is monitored on a regular basis. Go with the experts and make sure your patients and customers are served promptly and with the best customer service experience.

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your healthcare company’s pain points in patient care and support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your clinic or medical establishment thrive through improved workflows and better management of support.

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