What is Offshoring?
The practice of basing some of a company’s processes or services overseas, so as to take advantage of lower costs.What are the benefits of outsourcing to offshore contact centers?
The financial benefits of outsourcing not only include the lower payroll costs, but also the costs associated with providing benefits, equipment, and turnover. As experienced business owners and operations managers know, costs can skyrocket when operating call/contact center services in-house.
Rising costs and minimum wages in The United States, United Kingdom, and Canada- along with other Westernized Countries, have found offshoring support yields significantly greater profit margins.
The convenience of easily scaling phone, chat, social media, and email support through offshore contact centers brings advantages for growing companies in many industries. Working with offshore contact centers allows easy onboarding of 1-30+ agents at a time, with training and quality. The challenges with hiring customer service representatives can be daunting and take more effort than it should. Especially when companies acquire competitors, expand service areas or markets- it can be tough to implement set standards to make sure customer experience is consistent. Working with an experienced contact center, like Pac Biz Outsourcing Contact Centers, allows businesses to scale, without losing quality and accountability.
How to find an offshore company you can trust
Trusting a contact center located offshore can be intimidating considering you are trusting them with your customer experience. Business worldwide work with American owned, Philippines operated Pac Biz Contact Center Outsourcing. The open communication with the Phoenix, Arizona, USA based owner, Eric Mulvin, along with the management and agents in The Philippines brings a great sense of trust to business owners.
Our Core Values - do they match with yours?
Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.
Not only do you get the usual benefits of outsourcing with us but Pac Biz also goes above and beyond in taking care of its employees. Pac Biz holds an annual employee satisfaction survey (ESS) that gathers important metrics.
How does this benefit your business? One of the disadvantages of other providers is that they have a high attrition rate that disrupts the everyday operations of the client’s business. Not with Pac Biz. With us, our employees grow and are heard.Â
This benefits our clients since our employees’ experience and familiarity with client processes and practices only grows since they stay with us and ensure that there’s continuity and flow in day-to-day operations.
Interested in outsourcing?
Subscribe to our podcast to get a better sense of company culture and how outsourcing with Pac Biz actually works.
