In the fast-paced world of healthcare, medical companies are constantly seeking efficient solutions to handle their increasing call support needs. Outsourcing call center services has become a popular choice, enabling healthcare providers to focus on their core operations while ensuring patients receive exceptional care and support.
The Rise of Call Center Outsourcing in Medical Companies
Outsourcing call center services has gained significant traction within the medical industry in recent years. According to recent data, over 75% of healthcare providers now outsource their call support functions. The benefits are clear — streamlined operations, reduced costs, improved patient satisfaction, and increased focus on core business objectives.
How healthcare companies use outsourcing:
- Virtual assistants
- Appointment setting
- Data collection
- Follow ups
- Transfer calls
- Status updates
- Purchase orders
When it comes to medical data, privacy and security are paramount. That’s where Pac Biz Contact Center Outsourcing steps in, offering a HIPAA compliant solution tailored specifically for medical companies dealing with Protected Health Information (PHI).
Pac Biz is regularly inspected on-site, and maintains HIPAA Compliance Certification.
At Pac Biz, we understand the importance of complying with the Health Insurance Portability and Accountability Act (HIPAA) regulations to ensure the confidentiality, integrity, and availability of PHI. Our HIPAA compliant call center solutions are designed to provide secure and compliant call support for medical companies.
Some of the key features of our HIPAA compliant contact center solutions include:
- Secure Infrastructure: We use state-of-the-art technology and security measures to ensure that all PHI is protected from unauthorized access or disclosure.
- Trained Agents: Our call center agents undergo rigorous training to ensure that they understand the importance of protecting PHI and are familiar with HIPAA regulations.
- Quality Assurance: We have strict quality assurance processes in place to ensure that all calls are handled in a compliant and professional manner.
Partnering with Pac Biz for your HIPAA compliant call center needs can help you save time, money, and resources while providing high-quality call support to your patients. By outsourcing your call support to a HIPAA compliant contact center like Pac Biz, you can focus on your core competencies and leave the call support to the experts.
To learn more about how Pac Biz can help your medical company with HIPAA compliant call center outsourcing, please schedule a meeting with our owner, Eric Mulvin. We would be happy to discuss your unique business needs and provide you with a customized outsourcing solution.
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your healthcare company’s pain points in customer and patient support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your business thrive through improved workflows and better management of support.
Eric Mulvin is based in Phoenix, AZ and is available for meeting via Zoom, phone or in-person locally.