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How Businesses Thrive When Responsibilities are Delegated

How Businesses Thrive When Responsibilities are Delegated

Delegating and Outsourcing Allow Room to Scale Your Business Better

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It’s no surprise that delegating responsibilities is one of the most effective ways for an organization to be more productive. While some leaders prefer a more hands-on approach, there are just certain responsibilities that they need to let go of, and entrust their employees with. 

Here’s why businesses should learn how to delegate

To Focus on Growth

In any organization, growth is at the forefront of focus. It’s important to keep in mind that jumping from one aspect of the operation to another, attempting to control every aspect, may be detrimental to the growth of the business. Once you hit a certain level, keeping up with every detail of your business may not be feasible and could be limiting your growth potential. 

The best way to address this issue is utilize available resources that serve to turn your hard work into processes that can turn your business into an organized, well-oiled machine.

Moving from Micromanagement to Effective Leadership

If you’re a micromanager, you probably tend to avoid delegation, trying to control every aspect which can actually be more limiting. Fear is a big factor as to why you are having a difficult time letting go. 

Pac Biz outsourcing specializes in growing companies with reliable manpower. We set up IT monitoring, training, supervision, quality control and more for all accounts. Never worry about the turnover costs that come with finding employees, we provide clients with complete staffing needs. 

Based in Phoenix, AZ, Pac Biz has been helping business owners in the United States, Canada and the United Kingdom outsource customer service agents, data entry, executive virtual assistants, and other positions in various industries. 

Working with a team that you can trust with responsibilities, will not only free you up for more important tasks (like growing the company), but agents find ways to do the task better.

Pac Biz clients find working with us significantly decreases their annual overhead, along with increasing their profits. Schedule with Kelsey (Houston, TX) to learn more and get started.

Knowing What to Outsource

Many times businesses attempt to run operations in-house. A lot of times it is essentially running an entirely new business! 

For example, taking calls for your business may have been simple when you were first getting started. As you’ve grown you can either take on the task of building a call center, paying for utilities, turnover costs (since it is usually entry level), management costs, employee benefits, and the list could go on and on. 

On the other hand, you can join top companies in the world and outsource these positions. When you outsource with Pac Biz you not only avoid the headache and liability of entry level local employees, you have a whole team that is making sure the job is being done at high standards.

Outsourcing With Pac Biz

We’re here to help your business function more efficiently, allowing you to focus on growth without having to worry about aspects of operations that you can simply outsource, such as customer service.

Our agents are available to cater to customer needs 24/7. Covering training, benefits, management, and quality assurance. You would be surprised to hear that many times outsourced agents outperform their local counterparts.

Pac Biz’s Quality Assurance (QA) Department audits agents’ performance on a regular basis and oftentimes our clients request that our QA team assess their local employees to keep them at our high standards.

We know outsourcing can be new and different, so our team in Phoenix and Houston, USA is standing by to answer your questions. We are happy to connect you with our current clients in San Diego, London and other major cities. We work in many different industries and are always looking to diversify into more.


Hi, I’m Kelsey and I work with clients to develop a plan that caters to their needs. Let’s talk about how Pac Biz can help your business grow! I can also put you in touch with Pac Biz owners (Based in Phoenix, AZ) and our current clients for referrals.


Schedule a meeting with Kelsey at Pac Biz. 

Sign up with Pac Biz today!.

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About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

Meet the Owners of Pac Biz

Bob Grunstein


Are you or someone you know negatively affected by the pandemic? Pac Biz developed the Voice Impac Hotline to connect those impacted with our agents that have also been affected as their accounts have been suspended. Both callers and agents benefit emotionally, and  donations go straight to aide suspended Pac Biz agents.


Eric Mulvin, founder of Pac Biz, tells the story of how he came up with Voice Impac to give back during such a difficult time. He explains the notion of connecting those impacted by the pandemic. While lending an ear to people who need someone to talk to, Pac Biz call agents working on accounts that have been suspended, due to the COVID-19 pandemic, are able to generate funds through GoFundMe.

Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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