The landscape of the retail industry has changed dramatically over the last decade. The ease of purchasing any number of products has been made simple through online retailers. The boom of eCommerce has closed the doors of many malls and discouraged investment into physical locations and more into the digital platforms for selling and marketing their products.
Right now, there are 9.1 million online retailers in the world. It’s no wonder that entrepreneurs and businesses are sprouting online and thriving, worldwide.
“The number and value of online sales are on an upward trajectory. In 2022 global ecommerce sales was likely to reach more than $5 trillion. This growth is being fueled by a number of factors, including the rise of mobile shopping, the growth of social media, and the increasing popularity of subscription services.” – Tidio
Supporting Online Customers
The COVID-19 pandemic has had a significant impact on the number of people shopping online. People that may have never shopped online, started during the onset of the global pandemic. This unprecedented rise in online shopping has increased the demand for customer service, whether by phone, chat, email or social media.
How have online retailers responded to the demand? The answer is outsourcing.
How Do E-commerce Retailers Outsource?
Many times, online retailers do not have a physical brick and mortar location, and some merely use dropshipping to reduce excess inventory and overhead costs. This makes it difficult to operate a customer service department “in-house”.
The most cost effective way to take customer calls, chats, and any communication is to outsource to ecommerce experts through offshore contact centers.
If you’ve tried to hire and maintain local employees in the United States, Canada, United Kingdom, or Australia, you are well aware of the many challenges:
- Rising minimum wage
- Equipments costs
- High Turnover
- Low Quality
- Applicants/Performance
- More!
Lower Costs, Better Performance with Pac Biz
Pac Biz Contact Center Outsourcing is an American owned, offshore operating company, built to support growing businesses through quality call and chat support. Businesses that are looking for scalable solutions are able to add 1-30 agents at a time, when they need them, without the hassle of the exhausting local recruitment process.
Why Pac Biz?
Business owners around the world work with Pac Biz to streamline their operations, freeing up efforts and funds towards strategy and high level growth, rather than wasting time filling entry level positions for customer service.
Our agents are experienced in ecommerce (1-3 years) and are given the proper tools to succeed towards a shared goal. 5 points of support are standard with all accounts, ensuring agents are able to be held accountable and motivated for high performance.
