eCommerce Business Solutions: What You Need to Know
eCommerce Solutions Help in a Competitive Global Business Environment
eCommerce isn’t just as simple as building your own website, develop a cart and “buy now” function, and you’re good to go. Additional eCommerce solutions are needed for businesses to be able to compete in their market.
What Exactly Are eCommerce Solutions?
ECommerce solutions are services that aid enterprises in conducting business electronically. They aren’t to be clumped together as a singular type of service though, but rather, they cover vast types of products and services to help businesses with their eCommerce efforts.
Choose the Right Point of Sale System
A point of sale or POS system involves a combination of software and hardware to have a more cohesive business operation and it is responsible for all management of purchases, including keeping track of sales. Examples of POS are Shopify, Magestore, Lightspeed, and Shopkeep. Whether it’s management of sales, inventory, human resource, and others, choosing the right POS system can make a massive difference. Research POS systems that have advanced in your market.
Optimize eCommerce Website
Optimize your eCommerce website with tracking codes and pixels to remarketing visitors that are logged into social media. Think about the platforms that your target audience is most active. Example: Business to business lead generation might be better through Linkedin, while product to consumer marketing might be better suited on Facebook or Twitter.
Market on Social Media
With the number of social media users out there, you have a vast audience just waiting to be tapped. You can either market organically or use paid ads to further effectively reach your target audience based on the parameters you set, as well as the direction of the campaign that you’re willing to go.
Outsource Customer Support
The number one benefit of outsourcing customer support is that you can save on employee cost. It’s not just for corporations but small to medium enterprises can benefit from outsourcing customer service as well. The high rate of turnover for customer service representatives, could cost thousands just to manage agents. That’s where outsourcing is a key factor in how companies are scaling.
Scale Your Business With Pac Biz’s eCommerce Support
With the increasingly competitive global business environment, Pac Biz is here to provide eCommerce support to take care of your customers, your most important asset. Our team will work closely with you, staying in constant communication to help you with your eCommerce needs. Offering support globally, we’re here to offer excellent service for you and your customers.
Pac Biz Provides Outsourcing Solutions to Help Your Business Thrive
Pac Biz is a global call center specialized to help businesses, from the US to UK, scale. Providing quality outsourcing solutions to help your business thrive, we handle overflow customer support, inbound customer service, eCommerce support, and more. When you sign up with Pac Biz, you will get access to flexible packages, whether you want to outsource part time or full-time. Our agents work with the local team to produce premium-quality results.
We work with American owners and agents, account managers, and supervisors based in the Philippines to provide quality call center and outsourcing services.
Contact Us and learn about the success we’ve seen with clients, where we can even put you in touch with them to hear for yourself!
Schedule a Call with Kelsey, Pac Biz Business Development.
Sign up with Pac Biz today!.
About Pac Biz:
Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.
Meet the Owners of Pac Biz
HAVING A HARD TIME, & NEED SOMEONE TO TALK TO?
Are you or someone you know negatively affected by the pandemic? Pac Biz developed the Voice Impac Hotline to connect those impacted with our agents that have also been affected as their accounts have been suspended. Both callers and agents benefit emotionally, and donations go straight to aide suspended Pac Biz agents.
HEAR FROM OUR FOUNDER
Eric Mulvin, founder of Pac Biz, tells the story of how he came up with Voice Impac to give back during such a difficult time. He explains the notion of connecting those impacted by the pandemic. While lending an ear to people who need someone to talk to, Pac Biz call agents working on accounts that have been suspended, due to the COVID-19 pandemic, are able to generate funds through GoFundMe.
If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.
Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.
Do You Like This Article?
Subscribe to Pac Biz Updates to learn about everything your business can do to scale and grow beyond expectations.