Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)

What Makes Pac Biz Different?

There are plenty of Philippines-Based Call Centers that you can find, but what makes Pac Biz stand out from the rest? The short answer is the high quality performance by our team- leadership, management, & the agents. Read on, and discover the reasons why Pac Biz Agents are the best, and how Pac Biz works to keep them performing at the highest level.

Pac Biz’s Company Culture

Pac Biz’s Company Culture is one reason why our agents perform at such high quality.
  • Agents go on FUN Company Retreats
  • Company Lifestyle Clubs – Tea, Caligraphy
  • Sporting Events
  • Health Promotion Events
  • Company Parties
  • Team Competitions & Contests
  • Charitable Events – Helping local children in need
The Pac Biz Team Understands BalancE. We develop a mutual respect between leadership & agents.

Our team truly works together. Our culture is about uplifting each other, and knowing that every single team member is important & matters.

Pac Biz Company Culture

The owners of Pac Biz are passionate about providing good jobs with competitive pay, and believe that because the agents work so hard every day at high standards, they deserve to have a comfortable work environment, close work family, and fun.

Premium 24/7
Customer Service to Grow your business.

Pac Biz has built a reputation for high quality call center agents. We’ve accomplished this through a number of reasons:

24/7 Agent Availability

Pac Biz’ call center has the capability to take your business’ calls every hour, of every day of the year.

Experienced Agents

Agents require minimum of 3-5 years experience in English-Speaking call center.

Quality Team Preserves Excellence

Every Agent undergoes weekly call reviews and feedback to improve performance. (quality department included- at no cost to client)

Agents Use Any Software

Pac Biz’s Training Department works with your training protocols, or if one doesn’t exist we can help develop one.

Enterprise Grade Network

Redundant internet and power that is professionally managed by IT System Managers with around the clock internal monitoring and support.

Get the Pac Biz Advantage

Don't let excessive employee costs limit your profits.

It's Easy to Scale with Pac Biz.

Never Miss a Call, Never Miss a Lead.

General Customer Service Agents

Pac Biz Agents provide LIVE call, chat, email, and social media support for companies worldwide. Purchasing, Troubleshooting, Data Entry, Surveys, and more.

Appointment Setting

Never miss a lead! Pac Biz Agents work with any appointment setting program that your company uses, or we can recommend options if one is needed.

Taxi Customer Service Agents

Learn more about Pac Biz's Taxi & Transportation Department and how they've built a reputation of trust and reliability Worldwide.

Outbound Call Agents

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