Business Process Outsourcing Archives

Who Does What on a Large NEMT Fleet’s Phone and Dispatch Team

TL;DR At the NEMTAC conference, many operators told Pac Biz they were looking for dispatchers. On a large fleet, phone and dispatch work usually splits into ...

Scaling an NEMT Business: Why Operational Support Matters

Growth is exciting in NEMT, but growth also exposes operational weaknesses. A company can add more trips, more drivers, or more referral relationships and ...

Transportation Creates Independence: The Impact of NEMT on Patient Care

Transportation is often the first step in accessing healthcare. If a patient cannot get to an appointment, treatment, or therapy session, the rest of ...

Behind Every Successful Ride: The Teams That Keep NEMT Moving

When people think about NEMT, they usually picture the driver. That makes sense because the driver is the visible part of the service. But ...

The Hidden Cost of Missed Calls in NEMT Operations

In NEMT, a missed call is rarely just a missed call. It may be a patient confirming a ride, a facility trying to coordinate ...

How NEMT Providers Can Prepare for Summer Staffing Challenges

Summer can put even stable NEMT operations under pressure. Vacation schedules shift, trip demand changes by market, and small staffing gaps can quickly turn ...