Why Pac Biz Outsourcing?
We make it easy for businesses to outsource their calls, chats, messaging and email while consistently delivering an amazing customer experience.
High Outsourcing Standards
If you are in ecommerce, healthcare, transportation, or home services, and need amazing customer support or virtual assistant, scalable CX is why Pac Biz Outsourcing is your solution.
We provide people and the technology to make sure your customers, patients, or drivers are getting as perfect of an experience as possible, every time.
Grow Exponentially
without Compromising Quality
Employee Retention
Not only do you get the usual benefits of outsourcing with us but Pac Biz also goes above and beyond in taking care of its employees. Pac Biz holds an annual employee satisfaction survey (ESS) that gathers important metrics.
How does this benefit your business?
One of the disadvantages of other providers is that they have a high attrition rate that disrupts the everyday operations of the client’s business. Not with Pac Biz. With us, our employees grow and are heard. This benefits our clients since our employees’ experience and familiarity with client processes and practices only grows since they stay with us and ensure that there’s continuity and flow in day-to-day operations.
What were the recent results?
What were the recent results? The ESS score is an aggregate of several quantitative metrics with the perfect score set at 5. Here we see that employee satisfaction is above average even during the tough circumstances of the global pandemic.The ESS also includes qualitative aspects that give voice to employee concerns. Where valuable input on efficiencies were raised on the employee side of their workflows as this shows.
Get the Pac Biz Advantage
Our Vision
Promote client and employee growth through excellent support.
Core Values
Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.
Mission
Guided by these values, our mission is to provide only the best customer support to clients to promote growth, while providing employment in the Philippines, giving back to those less fortunate and inspiring a new generation of forward-thinking leaders.
Understanding Business Operations Needs
"Our clients around the world trust our skilled, fully managed, remote workforce as an extension of their team to accomplish their customer experience KPI goals. We're proud to have grown with our clients, with some agents working for over 5 years with the same company."
OUR STORY
Pac Biz Outsourcing was founded on a commitment to excellence and the belief that every business deserves access to fully managed, top-tier customer support. Eric Mulvin, our founder and a minority business leader, started his journey not in a corporate boardroom but on the streets of Phoenix, Arizona with a multi-faceted transportation company, among other business ventures. Seeking to streamline his own operations, he searched for an outsourcing partner but came up empty-handed. None met his standards for quality, infrastructure, and care. So, with the grit and determination of a true entrepreneur, he launched his own call center in 2015, building Pac Biz from scratch, without the backing of investors or an influx of cash.
Eric’s journey is one of resilience. Coming from a humble background—his mother, a first-generation immigrant from the Philippines, and his father, a blue-collar worker who was forced into early retirement—Eric learned early on the value of hard work. Pac Biz is a “bootstrapped” success story that began with just a handful of employees and has grown to employ over 250 professionals today, serving clients across the US, Canada, the UK, and Australia.
Eric earned a “street MBA” through the hands-on experience of multiple businesses. He understands the specific challenges of scaling a business because he’s faced them himself. This knowledge has shaped Pac Biz into the reliable, responsive outsourcing partner that today helps some of the world’s leading companies meet their customer support needs.
Our unique approach combines Human Intelligence (HI) and cutting-edge Artificial Intelligence (AI) solutions to deliver exceptional customer service with compassion, respect, and teamwork at its core. Our goal is to not only meet, but exceed your expectations for what an outsourcing partner can be.
Photo: Eric Mulvin, founder of Pac Biz Outsourcing with his first business venture in 2011, TruCab. This is when he identified a desperate need for quality, fully managed outsourced contact support services.
Hear from our Clients
Outsourcing IT Support with Pac Biz: RushTech Review
"Pac Biz was able to get us a technician that was handling all day non-stop and very very very skilled for what we needed him to do."
More Client Testimonials
Customer Feedback
Frequently Asked Questions
Hear from Pac Biz CEO, Eric Mulvin, as he answers all your questions about outsourcing, billing, and more.
