Taxicaller Partnership
We work directly with TaxiCaller and have our own phone integration or we can integrate with your existing phone system.
Advanced IT Department
We have a 24/7 IT and supervisor support team on site and can reach out to TaxiCaller directly for any issues.
TaxiCaller Specific Agent Training
We also have a Taxi Agent training program that trains agents on the TaxiCaller system so they are confident & experienced on call taking on your dispatch system before taking calls.
Supervisors & Account Managers
Management Team That Calibrates Agent Performance to
Expectations and Sets KPI Goals
We also offer our own 24/7 iCabbi call center supervisor support for any of our clients & offer taxi account managers (with years of experience providing call center support to taxi companies) who you’ll work with.
What We Do
Taxi & Transportation Services
- 24/7 Inbound Taxi Call Agents
- ALL Agents have 3-5 years MINIMUM English Speaking Call Center Experience
- Managers, Supervisors, Quality Team and Backup Agents
- We started as a taxi company and have been in the industry since 2011
- Open Lines of Communication with Whole Team
- Option for Dispatchers/Controllers at 3 or more full time agents.
- Scale Your Business, without the headache of managing/hiring call-takers.
- INCREASE your profits, by avoiding typical local employee costs, hiring, training, benefits, and turnover costs, take your best staff and use them to help other parts of your business.
