Government aid is great and helpful in times of an emergency. But as the economy slowly recovers, it could also have some detrimental effects on businesses, as it often leads to people not needing to immediately go back to work, simply relying on the benefits they received. Companies all over the US, UK, and Canada are having this problem and are looking into more modern solutions to help them address their weakened workforce.
Customer service is an important component of your business considering they are a major point of contact between your customers or clients with your brand. It’s essential that you hire the most qualified and most suitable customer service representatives for the job.