Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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Scaling Your Business During and After COVID-19

Scaling Your Business During and After COVID-19

Interested in outsourcing to increase your business profit margins? Let’s talk about how it works!

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While lockdowns are finally easing up, plenty of business owners still have issues to face in the aftermath of COVID-19. These major challenges obviously pose threats to the business as a whole and the initial course of action is to solve them with cost-effective solutions that will help them rise from the ashes.


Continuing to operate amidst COVID-19 can become a dilemma for many business owners out there that were looking to grow or expand prior to the pandemic. While it may be an issue of gaining momentum once again, certain functions of the business may not go back to normalcy.

Delaying the decision-making process will only lead to more problems that will then need to be solved. Taking action may feel a bit overwhelming, but it is necessary to ensure survival through this challenging time.


The pandemic has most likely caused losses in your business and scaling it back can bring anxiety, after all the hard work you’ve put in, but it may be necessary to keep it afloat. Fortunately, companies all over the world have found a solution to significantly reduce overhead costs.

As social distancing has become standard in most communities, outsourcing has grown in popularity to offset costs associated with setting up reliable work-from-home (WFH) manpower, and local employee costs.

With outsourcing solutions available to you by Pac Biz, your business can thrive with highly trained remote agents who are able to handle multiple facets of your business such as customer service, management, data entry and more, without having to shell out expenses for training, benefits, IT, or turnover costs.


Social distancing is bringing more people to their phones and computers, so it is more critical than ever in scaling your business to provide support to customers who are in need of your services. Pac Biz agents answer calls, respond to social media and email queries, and provide 24/7 support overall. They’re equipped with all the necessary tools needed to help you scale your business.

Although there is no telling how long this crisis will go on, it is vital for companies to think ahead and take the necessary steps to prepare for the future. When you outsource, you’ll have the time and extra resources to invest in more pressing aspects of your business.

Pac Biz agents are evaluated weekly, monthly, quarterly and yearly, in order to assess and improve agents’ performance.


Our quality oriented approach here at Pac Biz will boost confidence in your brand. Our agents are experienced, highly trained, monitored, and audited weekly by our Quality Assurance Department. Many of our clients have reported reducing payroll costs 40% or more, with outsourced agents outperforming local employees.

With our inbound customer service specialists, ecommerce solutions, and more, you can trust Pac Biz to assist in scaling your business. Sign up with us today.

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About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

Meet the Owners of Pac Biz

Bob Grunstein

Are you or someone you know negatively affected by the pandemic? Pac Biz developed the Voice Impac Hotline to connect those impacted with our agents that have also been affected as their accounts have been suspended. Both callers and agents benefit emotionally, and  donations go straight to aide suspended Pac Biz agents.


Eric Mulvin, founder of Pac Biz, tells the story of how he came up with Voice Impac to give back during such a difficult time. He explains the notion of connecting those impacted by the pandemic. While lending an ear to people who need someone to talk to, Pac Biz call agents working on accounts that have been suspended, due to the COVID-19 pandemic, are able to generate funds through GoFundMe.

Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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