Maintain customer focus at scale. Our team delivers industry-leading productivity while ensuring your KPIs are met. Benefit from flexible capacity with enhanced response times, first contact resolutions, CSAT, and NPS.
Our Enterprise support team features dedicated supervisor, trainers, recruiters, performance analysts, and infrastructure specialists.
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Serving the Following Countries:
We provide scalable solutions for any business that requires excellent customer service.
We provide dispatch & support for Non-Emergency Medical Transportation (NEMT) companies.
Our Virtual Assistants ensure that you get the help you need, only escalating high level tasks - ensuring a more streamlined process.
Improve your customer experience with our multi-channel support, and 24/7 access to inbound customer service agents.
As your business grows, so do the challenges that come with running it. Your discerning customers deserve exceptional experiences as you scale up. Our Human Intelligence + AI model help businesses provide fast, high-quality support to more customers.
Pac Biz Outsourcing specializes in delivering fully managed support teams tailored for a range of business needs, from Fortune 500 companies seeking a reliable and scalable partner to newly funded startups looking to establish high-quality customer service infrastructure.
With proven expertise in customer experience and robust management protocols, we ensure that our teams are equipped to seamlessly integrate into your operations, handling everything from customer inquiries to technical support.
We're experts in providing the manpower you need to succeed. We understand that business operations need to run smoothly through growth. Quality standards must be consistent, and that's where our fully-managed teams are able to cater to large corporate needs of teams of 10, 50, or even 100 or more agents at any given time.
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For established companies looking for a fresh, strategic outsourcing solution, Pac Biz offers a track record of excellence, low turnover rates, and consistent quality across channels.
We invite you to experience the Pac Biz difference by requesting an RFP (Request for Proposal) and learning how our customized, performance-driven approach can elevate your customer support.
Offshoring customer support with an American-owned contact center you can trust.
Pac Biz Outsourcing 2375 East Camelback Road Suite 600 Phoenix, Arizona 85016
Delivering Excellent Customer Experiences
Business leaders in the United States, United Kingdom, Canada, and Australia partner with Pac Biz Outsourcing to expedite their growth.
