Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)

iCabbi Training Expertise

We have an iCabbi Taxi Agent training program, specific to the details oriented with efficiently taking calls through the iCabbie Dispatch System. Our IT team opens support tickets directly with iCabbi and the Account Managers can be SuperUsers and self manage logins if needed.

Quality Assurance

Quality agents listen to calls through DiSC for each agent weekly and monitor Average Handle Time (AHT) for each agent.

Supervisors & Account Managers Included

We also offer our own 24/7 iCabbi call center supervisor support for any of our clients & offer taxi account managers (with years of experience providing call center support to taxi companies) who you’ll work with, no extra cost to you.


What We Do

24/7 Inbound Taxi Call Agents

ALL Agents have 3-5 years MINIMUM English Speaking Call Center Experience

Managers, Supervisors, Quality Team and Backup Agents

We started as a taxi company and have been in the industry since 2011

Open Lines of Communication with Whole Team

Option for Dispatchers/Controllers at 3 or more full time agents.

Scale Your Business, without the headache of managing/hiring call-takers.

INCREASE your profits, by avoiding typical local employee costs, hiring, training, benefits, and turnover costs, take your best staff and use them to help other parts of your business.

1 Step 1
Get Taxi & Transportation Call Agents

This form is only for Prospective Pac Biz Clients. No Agent Applications.