iCabbi Training Expertise
24/7 Agents and Quality Assurance Team
We have an iCabbi Taxi Agent training program, specific to the details oriented with efficiently taking calls through the iCabbie Dispatch System. Our IT team opens support tickets directly with iCabbi and the Account Managers can be SuperUsers and self manage logins if needed. The quality assurance team listens to calls through DiSC for each agent weekly and monitor Average Handle Time (AHT) for each agent.
Supervisors & Account Managers
Management Team at No extra Cost to you
We also offer our own 24/7 iCabbi call center supervisor support for any of our clients & offer taxi account managers (with years of experience providing call center support to taxi companies) who you’ll work with.
What We Do
Taxi & Transportation Services
- 24/7 Inbound Taxi Call Agents
- ALL Agents have 3-5 years MINIMUM English Speaking Call Center Experience
- Managers, Supervisors, Quality Team and Backup Agents
- We started as a taxi company and have been in the industry since 2011
- Open Lines of Communication with Whole Team
- Option for Dispatchers/Controllers at 3 or more full time agents.
- Scale Your Business, without the headache of managing/hiring call-takers.
- INCREASE your profits, by avoiding typical local employee costs, hiring, training, benefits, and turnover costs, take your best staff and use them to help other parts of your business.
