Bridge the gap between you and your customers.
Take Care of Your Expanding Customer Base
In the fast-paced globalization of business, it is becoming increasingly difficult to cater to the needs of your most important asset, your customers. When your customer base exponentially expands, taking care of them starts demanding more time and manpower, difficult for you to take on. Sometimes taking on hiring (often entry-level agents with high turnover) gets to the point where it interferes with other more important duties & becomes costly. Here are some reasons why outsourcing is the next logical step, why you should outsource with Pac Biz.
We’LL Work Closely with You
If you work with Pac Biz, our team stays in constant communication with your company. Our Account Managers, along with our Training Department, works with your team to establish expectations and standards for agents. As the agents serve your company’s needs, Pac Biz’s Quality Department rates calls consistently. We do this so when your customer calls we can give them accurate answers. Our team is constantly improving quality, adapting to any standards your company sets.
If you change policies or processes, our team can hop into a meeting with you right away. We function as an extension of your company, so the lines of communication are always open. Pac Biz’s American owners are also a phone call or email away.
We Can Help You Find Solutions
Your company may not seem to be ready for offshore support. Maybe your phone system is premise-based instead of cloud-based and would not allow us to take calls from our location. Your Information system may not be easily accessible outside of your building. We can help you find solutions that best fit your company.
We have business partners that can offer solutions for phone systems and information sharing systems. We help find the best solution for your business.
We Offer 24/7 Support Globally
Whatever kind of support it is that you may need, wherever your customers may be. You may need email, chat, phone support or a combination. Or have a global customer base. We can provide support for you 24 hours a day, seven days a week. We can handle anything as long as it can be done remotely. We do not just offer customer service, we can even cater to your sales, and virtual assistant needs.
We Offer Excellent Service for You and Your Customers
Pac Biz provides plentiful sorts of services in a professional manner. Our staff are experienced professionals (minimum of 3-5 years experience in English-Speaking call center), most with college degrees. We can assure that your business and your customers will be well taken care of. Our agents take their careers seriously. Our Pac Biz Agents take pride in excellent customer service, resulting in customer retention and new customer acquisition.
eCommerce Support to Grow your business.
Pac Biz bridges the gap between businesses and customers through high quality e-Commerce support.
24/7 Agent Availability
Pac Biz’ call center has the capability to take your business’ calls every hour, of every day of the year.
Agents require minimum of 3-5 years experience in English-Speaking call center.
Quality Team Preserves Excellence
Every Agent undergoes weekly call reviews and feedback to improve performance. (quality department included- at no cost to client)
Agents Use Any Software
Pac Biz’s Training Department works with your training protocols, or if one doesn’t exist we can help develop one.
Enterprise Grade Network
Redundant internet and power that is professionally managed by IT System Managers with around the clock internal monitoring and support.