Pac-Biz Pre-onboarding Survey Questions Form - Outsource with Pac Biz | Customer Support & Call Center

Pre-Onboarding Call Survey

Training start date

Training start date(Required)

When are the agents expected to go live

When are the agents expected to go live(Required)

Expected headcount(Required)

Will there be training materials from the client?

Will there be training materials from the client?(Required)

Yes

What are the tools to be used?(Required)

Will the client do the training for the new hires? (for new accounts)

Will the client do the training for the new hires? (for new accounts)(Required)

Yes

Other

Will the client do the training for the new hires? (others)(Required)

Can they share sample calls with us? (for new accounts)

Can they share sample calls with us? (for new accounts)(Required)

Yes

Can they share sample calls with us? (for new accounts)

Do they have QA guidelines in place?(Required)

Yes

(This way we can guide the trainees on the call flow and for them to pass client expectations)

Please email the QA guidelines to info@pac-biz.com

What's the client's website?(Required)

Full Name(Required)

Email Address(Required)

Other training expectations?(Required)

Security Question (10+10=?)(Required)

CAPTCHA

Name

This field is for validation purposes and should be left unchanged.