"Our clients around the world trust our skilled, fully managed, remote workforce as an extension of their team to accomplish their customer experience KPI goals. We're proud to have grown with our clients, with some agents working for over 5 years with the same company."
When founder Eric Mulvin couldn’t find an outsourcing partner that met his standards, he launched Pac Biz Outsourcing in 2015.
With no investors or large funding, Eric grew Pac Biz Outsourcing from a small team to over 250 professionals serving clients across the US, Canada, the UK, and Australia. His background as a minority business leader and his “street MBA” gained from hands-on business experience enable Pac Biz Outsourcing to address the unique challenges of scaling.
Certified as a Minority Business Enterprise, Pac Biz Outsourcing combines Human Intelligence (HI) with Artificial Intelligence (AI) to offer exceptional, compassionate service, supporting corporations in meeting diversity goals without sacrificing quality.
Let Pac Biz Outsourcing redefine your expectations for an outsourcing partner.
Pac Biz Outsourcing was founded on a commitment to excellence and the belief that every business deserves access to fully managed, top-tier customer support. Eric Mulvin, our founder and a minority business leader, started his journey not in a corporate boardroom but on the streets of Phoenix, Arizona with a multi-faceted transportation company, among other business ventures. Seeking to streamline his own operations, he searched for an outsourcing partner but came up empty-handed. None met his standards for quality, infrastructure, and care. So, with the grit and determination of a true entrepreneur, he launched his own call center in 2015, building Pac Biz from scratch, without the backing of investors or an influx of cash.
Eric’s journey is one of resilience. Coming from a humble background—his mother, a first-generation immigrant from the Philippines, and his father, a blue-collar worker who was forced into early retirement—Eric learned early on the value of hard work. Pac Biz is a “bootstrapped” success story that began with just a handful of employees and has grown to employ over 250 professionals today, serving clients across the US, Canada, the UK, and Australia.
Eric earned a “street MBA” through the hands-on experience of multiple businesses. He understands the specific challenges of scaling a business because he’s faced them himself. This knowledge has shaped Pac Biz into the reliable, responsive outsourcing partner that today helps some of the world’s leading corporations meet their customer support needs while contributing to supplier diversity initiatives.
Our unique approach combines Human Intelligence (HI) and cutting-edge Artificial Intelligence (AI) solutions to deliver exceptional customer service with compassion, respect, and teamwork at its core. Certified as a Minority Business Enterprise (MBE), Pac Biz is dedicated to providing corporations with the opportunity to meet diversity quotas without compromising on quality. Let Pac Biz be the partner that not only meets but exceeds your expectations for what an outsourcing partner can be.
Photo: Eric Mulvin, founder of Pac Biz Outsourcing with his first business venture in 2011, TruCab. This is when he identified a desperate need for quality, fully managed outsourced contact support services.
Our agents are trained to enhance customer satisfaction with every interaction. With over 450,000 calls handled monthly, we are experts in creating seamless, supportive customer experiences.
Whether you’re navigating seasonal demand or rapid growth, our team is prepared to expand with you. Pac Biz ensures the right resources are always at your fingertips, offering a flexible, cost-effective workforce.
Combining HI with AI, we streamline processes for faster, smarter support.
With state-of-the-art technology, we ensure data security, operational efficiency, and consistent performance across all channels.
Our under 20% annual attrition rate speaks to our dedication to company culture, providing our workers with the training and support they need to advance their personal growth (one of our core values) and push further towards success. Our agents are carefully selected and personality-matched for longevity and performance.
Get the Pac Biz Advantage
Promote client and employee growth through excellent support.
Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.
Guided by these values, our mission is to provide only the best customer support to clients to promote growth, while providing employment in the Philippines, giving back to those less fortunate and inspiring a new generation of forward-thinking leaders.
Employee Retention
Not only do you get the usual benefits of outsourcing with us but Pac Biz also goes above and beyond in taking care of its employees. Pac Biz holds an annual employee satisfaction survey (ESS) that gathers important metrics.
One of the disadvantages of other providers is that they have a high attrition rate that disrupts the everyday operations of the client’s business. Not with Pac Biz. With us, our employees grow and are heard. This benefits our clients since our employees’ experience and familiarity with client processes and practices only grows since they stay with us and ensure that there’s continuity and flow in day-to-day operations.
What were the recent results? The ESS score is an aggregate of several quantitative metrics with the perfect score set at 5. Here we see that employee satisfaction is above average even during the tough circumstances of the global pandemic.The ESS also includes qualitative aspects that give voice to employee concerns. Where valuable input on efficiencies were raised on the employee side of their workflows as this shows.
Let Pac Biz help you deliver the exceptional service your customers expect while meeting your diversity and inclusion goals. Trust Pac Biz for innovative, people+AI-driven support.
Offshoring customer support with an American-owned contact center you can trust.
Pac Biz Outsourcing 2375 East Camelback Road Suite 600 Phoenix, Arizona 85016
Delivering Excellent Customer Experiences
Business leaders in the United States, United Kingdom, Canada, and Australia partner with Pac Biz Outsourcing to expedite their growth.
