Mastering Missed Calls: Strategies for Brand Trust & Loyalty

Missed calls harm your brand’s trust and loyalty. Customers will stop doing business with a company after a poor customer service experience. In this blog post, we’ll explore how missed calls damage your brand’s reputation and how Pac-Biz Outsourcing can help your business prioritize communication to maintain strong relationships with customers.

Top 5 Taxi Call and Chat Answering Tips

Answering calls and replying to messages takes a lot of skill, especially when it comes to handling taxi transactions. How agents answer calls can influence whether clients will want to do business with your company or not, so it’s important that they are able to answer and reply effectively.