Optimize Your Operations With Pac Check AI
All your call evaluations, coaching opportunities, transcription and analytics, — powered by AI + HI for the taxi industry
What is the Pac Check tool?
Pac Check AI is a tool designed for the taxi industry. Our platform unifies QA, transcription, reporting, coaching opportunities, and performance insights into one streamlined system.
Built by the same team that manages daily taxi operations, our tools solve real-world problems — improving efficiency, accuracy, and scalability.
Key Features
- Automated QA & Scoring – Instant transcription, call scoring, and evaluation using your own guidelines.
- AI vs HI Dashboard – Track how closely the AI aligns with human QA. Improve results over time through iterative calibration.
- Supervisor & Agent Views – Supervisors, QA Analysts, and agents each have role-based dashboards for visibility, feedback, and disputes.
- Call Recording Management – Upload via API or manually. Filter, listen, download, and review recordings with full transcript visibility.
- Reporting & Insights – Generate downloadable reports for score trends, performance metrics, and AI/human score similarity.
- Fully Configurable Per Account – Control rubrics, SOPs, keywords, masking rules, and API access — all from one place.
Why PacCheck Is Different
- Built by one of the best BPOs in the taxi industry – Our tool is created by people who work in taxi dispatch, customer support, and operations every day.
- Human-in-the-Loop Workflow – AI assists, but humans stay in full control with overrides, disputes, and manual agents.
Demo Video
Security & Compliance
- PII masking controls
- Role-based access
- Encrypted storage
- SOP-aligned scoring