AI outsourcing expert Eric Mulvin (founder of PAC Biz Outsourcing) shares how to blend automation with people-first call centers to solve customer service challenges and reduce support chaos.

In this episode, we explore how call center outsourcing, virtual assistants in the Philippines, and human-in-the-loop support models can fix broken customer service systems. Eric shows how companies in healthcare, legal intake, dentistry, and SaaS can streamline workflows, stay HIPAA compliant, and finally get reliable lead attribution through AI-powered call listening.

If you’ve struggled with high turnover, inconsistent service, or lack of insights from your support team, this episode delivers the wisdom you need. Eric breaks down exactly how to cut turnover to 20–25%, map processes that eliminate wasted hours, and integrate AI in customer support without losing the personal touch your customers expect.