Our training team customizes your agent onboarding to match your current systems and workflows. If you don’t have a set protocol, we’ll help you develop one that works.
Reliable Support That Keeps Your Operations on Track
The transportation industry moves fast and so should our call center! Whether you run a NEMT operation, paratransit service, taxi fleet, or shuttle company, your passengers count on real-time communication and responsive dispatch.
Pac Biz is trusted by transportation providers around the world to deliver scalable, high-quality support. With low turnover, rigorous training, and agents who work inside your dispatch system, we offer services that feel like in-house!
The Pac Biz Solution for NEMT Dispatch and Transportation Support
At Pac Biz, we understand the complexities of transportation scheduling and rider communication. We work directly with your protocols, dispatch systems, and customer service workflows to ensure the best coordination between passengers, drivers, and operations.
Our team keeps everything running smoothly from every high-volume NEMT request to last-minute ride updates and trips verifications.
What You Get with Pac Biz Transportation Support
Passengers get real-time access to bookings, ride updates, airport rides, and advanced scheduling that are all handled professionally by our trained agents.
Our team engages with passengers on all channels of communication, any time they need help.
Every Pac Biz client benefit from a full support structure, including account managers, 24/7 IT support, and dedicated AQ to ensure consistent performance and KPI alignment.
Why Transportation Leaders Trust Pac Biz
With over 250 top-rated agents, we average 3-5 million calls per year, and nearly a decade of exceptional customer service, Pac Biz is the partner transportation companies count on to keep their operations running efficiently.
We specialize in Customer Experience (CX) for NEMT and transportation by delivering more than just call handling. Our team creates real value through consistent communication that reflects your brand and builds long-term rider trust and loyalty.
Let’s Move Your Business Forward One Call at a Time
Whether you’re ready to outsource NEMT dispatch or need round-the-clock customer support, Pac Biz is here to help you scale smarter and serve better.
