We respond to your customers by phone, chat, email, SMS, and even social media. Any time a customer is in need, we’re there to help!
Your Online Store is Growing – But So Are the Support Demands
When sales increase, so do questions, issues, and expectations. Customers want quick answers with a smooth experience across every channel. However, managing support in-house can be costly, time-consuming, and hard to scale.
At Pac Biz, we specialize in helping eCommerce businesses like yours to deliver consistent, professional customer service 24/7 without overworking your internal team.
The Pac Biz Solutions for eCommerce Customer Service
We’re more than a contact center. We’re a customer experience partner that understands the unique pressures and opportunities of running an online business.
Here’s How We Help You Win in Customer Service:
Our agents are trained in your store policies, product details, tone of voice, and tools like Shopify, Magento, WooCommerce, and BigCommerce.
From tracking numbers and returns to refunds and product questions, we handle it all! We can also help reduce ticket volume and increase satisfaction with all of your customers.
Every call is answered professionally, on-brand, and with complete access to the tools your team uses. No scripts. Just real conversations that build trust.
We work directly inside your helpdesk and customer support platforms such as Zendesk, Freshdesk, Shopify, BigCommerce, and more.
Why Leading eCommerce Brands Trust Pac Biz
Whether you’re expanding your SKUs, adding new vendors or preparing for peak season, Pac Biz adapts to your changing needs. From one agent to a full team, we scale seamlessly with your business, so you’re always equipped to meet demand.
You’ll have full visibility into performance, with a dedicated account manager and ongoing optimization support.
Low turnover means your agents know your brand, customers, and expectations, and they stay part of your team long-term.
Focus on Growth & Let Us Handle the Conversations
Great customer service is essential to repeat business and brand loyalty. But it shouldn’t take over your day. With Pac Biz, you gain a professional, proven support team that helps you retain more customers and recover more revenue while you focus on growing your eCommerce business.
Let’s Build a Customer Experience that Sells
Find out how Pac Biz can elevate your eCommerce customer service and deliver the consistent support your customers expect across every channel, 24/7.
