At Pac Biz, we believe the future of business isn’t just artificial, it’s augmented. In this conversation, CEO Eric Mulvin and AI Innovation Lead Ejer Luna share how our team is combining AI technology with human intelligence to solve real operational challenges, boost productivity, and future-proof the businesses we serve.
Whether you’re curious about integrating AI into your workflows or overwhelmed by the pace of AI innovation, this conversation breaks it down in clear, actionable terms.
Key Takeaways from the Video
Don’t adopt AI just because it’s trending. Begin by identifying specific problems in your operations where AI can support, not replace your team.
Most models (like ChatGPT) are fast but prone to “hallucinations.” AI can save time, but human oversight is critical to catch errors and maintain quality.
Clean data is the foundation for effective AI. If your input is messy, your output will be too. As Ejer put it: “Garbage in, garbage out.”
From Gemini to Claude to GPT, each AI model serves a different purpose. Testing and comparing output across platforms are essential to find what works best for your specific use case.
“The rules have changed and if you’re not changing your business, you’re playing a game that other people aren’t playing anymore.”
— Eric Mulvin, CEO
Falling behind on AI isn’t about a sudden collapse, however, it’s about slow, steady irrelevance. Businesses that adapt will outpace those that don’t.
Ready to Explore What AI Can Do for You?
At Pac Biz, we help growing businesses use AI responsibly and effectively whether it’s in customer service, virtual assistants, or back-office processes.
Let’s talk about how we can help your team work smarter.
Or DM Eric Mulvin on LinkedIn to start a conversation.
