Innovation that Improves Performance and Saves Time
As support teams handle more complexity and customer expectations continue to rise, the need for smarter systems becomes essential. That’s why our AI Innovation Team is building products that solve real operational challenges across all industries, from call centers and agencies to transportation.
AI QA Call Scoring and Coaching Tool
Our proprietary Pac Biz QA App is the centerpiece of our AI-enabled operations, built specifically for high-volume call center environments like Take Me’s. This intelligent platform goes beyond basic call monitoring to give leaders a faster, more accurate way to improve agent performance.
The Pac Biz QA App transforms how teams handle quality assurance, and allows leaders to spend less time reviewing calls and more time coaching teams for measurable performance improvement.
AI Ad Call Scoring for Marketing Agencies
Marketing agencies invest a large amount in ads, but without understanding how calls convert, it’s challenging to measure true campaign performance. Manual call reviews are slow and incomplete, leaving valuable insights untapped and optimization opportunities missed.
Our AI-powered call scoring tool solves this by automatically analyzing every inbound call from your campaigns. It evaluates lead quality and assigns a simple red-yellow-green score, giving you immediate visibility into which ads are driving conversions and where improvements are needed.
AI Product for the Transportation Industry
With rising costs, driver shortages, and increasing pressure from rideshare platforms, transportation companies need smart, scalable solutions to stay competitive. At Pac Biz, we are developing AI-powered tools tailored specifically for taxi, NEMT, and fleet operations, with solutions built from the ground up to meet the needs of your industry.
We’re currently developing a suite of AI tools designed to:
These tools are built from over a decade of experience in taxi dispatch, designed to enhance and not replace your amazing team!
Want Early Access or a Demo?
If you’re reading to explore how AI can elevate your operations, let’s talk. Schedule a free discovery call or request early access to one of our AI tools.
Let’s build the future of support together.
