What Businesses Have Learned During COVID-19
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Businesses have been greatly impacted by COVID-19. Bouncing back from its effects can prove difficult, but there is a silver lining in the end, as the pandemic has become a learning experience for businesses that want to sustain and scale operations in the long run.
Here’s what businesses have learned during the course of the pandemic.
Planning for the Unexpected
Smart planning can help you keep your business running if disaster or economic crashes strike, according to the Small Business Administration (SBA). You’ll want to take the right steps to prepare for disaster, and know where to get aid if disaster strikes. Consider what steps will need to be made if another pandemic ensues.
Having a Crisis Communication Team
The recent novel coronavirus has forced a major percentage of the global economy to come to a halt.
As the threat of the virus led to quarantine orders and travel restrictions, businesses were left without customers and employees were left without jobs.
While some businesses had crisis response plans for disasters or recessions, the COVID-19 pandemic will surely push more businesses to plan for the next pandemic event. Planning operations, along with financial needs will help you survive the next crisis.
The Importance of Customer Experience in Surviving a Recession
When surviving a recession, businesses have learned that there is a lot of emphasis on customer experience. Forbes magazine suggests the quality of Customer Experience (CX) influences its ability to successfully navigate a downturn. It certainly suggests that the quality of a company’s customer experience does influence its ability to successfully navigate a downturn. CX Leaders tend to be cushioned from the most severe impacts of a recession
Diversifying Clients and Products
The saying “don’t put all of your eggs in one basket” is something that businesses should think about as they scale and grow. Strategies in business development should include finding different services to offer and different populations to serve. This gives a better chance of survival during times of recession, as you can capitalize on sectors of your business that are thriving as other parts are suffering.
By now, businesses have learned that aspects such as operations, marketing, and even selling itself should have a digital presence, be they in the form of websites, social media pages, or eCommerce platforms. Well-established online project management tools, customer relationship management systems, and others can greatly benefit businesses even without doing in-store operations. Develop a work-from-home protocol for your employees to prepare for situations like the COVID-19 pandemic.
According to Forbes, a well-rounded team made up of remote workers and local workers allows any business to:
- Remote Workers Are More Productive
- You Can Draw From A Larger Talent Pool
- You’ll Be Able To Reduce Costs
- Remote Workers Are Healthier
Businesses should consider the benefits of outsourcing, especially when it comes to aspects of operations, customer service, and others. If you’re recovering from the effects of COVID-19 and want to scale your business with cost effectiveness, then opt for outsourcing.
Pac Biz Gives You Outsourcing Solutions
As your business rises from COVID-19, your demand for inbound call services will need to as well. Our team works with your team to provide services to help your business recover from the impact of COVID-19 and attain growth in the process. Our lines are always open for communication to provide your customers with the support they need.
Schedule a Call with Kelsey, Pac Biz Business Development.
About Pac Biz:
Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.
Meet the Owners of Pac Biz
HAVING A HARD TIME, & NEED SOMEONE TO TALK TO?
Are you or someone you know negatively affected by the pandemic? Pac Biz developed the Voice Impac Hotline to connect those impacted with our agents that have also been affected as their accounts have been suspended. Both callers and agents benefit emotionally, and donations go straight to aide suspended Pac Biz agents.
HEAR FROM OUR FOUNDER
Eric Mulvin, founder of Pac Biz, tells the story of how he came up with Voice Impac to give back during such a difficult time. He explains the notion of connecting those impacted by the pandemic. While lending an ear to people who need someone to talk to, Pac Biz call agents working on accounts that have been suspended, due to the COVID-19 pandemic, are able to generate funds through GoFundMe.
If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.
Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.
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