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Pac Biz Employee Spotlight: Maria Diana

Pac Biz Employee Spotlight: Maria Diana

Pac Biz Employee Spotlight: Maria Diana


Top companies start with the best people. Some of our best agents are found in our Ecommerce segment. That is why Smashtech is the top-performing account here in Pac Biz. Smashtech has been recognized as one of the 2018 top company cultures by Entrepreneur Magazine ranking on the 21st spot. One of the contributors to this success is Maria Diana Credo, currently a Subject Matter Expert of Smashtech.

“I am proud of Smashtech being a top-performing account. I think the reason for it to be on top is the energy we are giving each other as a team” she said in an interview. Coming from the second pioneering batch last year, she has seen the account grow from 5 agents to 25 employees with diverse job descriptions.

Who Is “Yang Yang?”

Her colleagues refer to her as “Yang Yang.” Yang Yang took up Bachelor of Science in Education Major in English at COSCA in Dumaguete City. She ventured into the BPO industry in the middle of her college years and landed a job in a local call center. She stayed in this company for four years. However, she felt that she was stuck in a toxic lifestyle. “My life before was a work-eat-sleep routine.” She thought it was a dead-end career.

Referred by her sister, she decided to leave her old job and considered working here at Pac Biz. After a good five months as a regular agent, she became an SME for Smashtech, performing supervisory roles because of her outstanding performance. She expressed that her team leader is challenging her to her limits which, according to her, contributed to her growth.

Pac Biz has a dedicated training staff that makes the recruitment-to-operations process more seamless

The Start of a New Chapter

“Pac Biz has a very welcoming environment,” she said. The feeling of belongingness has made her realize that it is possible to have fun at work. Yang Yang frequently attends events and activities hosted by the Pac Biz Culture Committee. In a recent event, she shared her talent in singing in front of her colleagues, something she thought she would never do. 

More Time with Family and Friends

While employed at Pac Biz, she went travelling with her son at Bacolod City, Negros Oriental. This has made her realize that she never did have the time to travel before.”It is only here in Pac Biz that I learned that I wanted to travel,” she said. She goes out of town with her family or eats out with teammates more often than before.

Life as a Single Mom

More than any top-performing metrics she will always make sure that she excels in the toughest job in the world – being a single mom. “My son is my biggest motivation.” As a single mom to a 5-year-old boy, juggling mother duties and work is never an easy task. She felt blessed having a family with a loving son supporting every challenge in her life.

Yang Yang is about to celebrate her first anniversary at Pac Biz. She says that Pac Biz has contributed greatly in terms of career growth. She was able to move forward from the toxicity of her previous job, and gained a more positive outlook on life.

Scaling your business is important if you want to stay in the game. Schedule a meeting with Kelsey in our New Accounts Department, and let’s get to work!

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Eric Mulvin
Bob Grunstein
About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.


Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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