Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing?
You may be wondering: what’s in it for a company to have an organization that centers itself around the many customers that it serves? The truth: when companies ignore customer value in favor of being product-centered, they end up organizing around their services to maximize expertise. This is good and