In our early days as a call center, we worked mostly with taxi companies based in the United States. As we grew, we started taking on taxi clients from the UK and Canada. But like any scaling company, we decided to diversify into multiple segments.
With our knowledge on both transportation and call centers, we’ve helped our clients grow. Here's how outsourcing can help your taxi business.
When you have a great experience with a brand it can take on a life of its own. For example, by naming a baby after a taxi dispatch company, iCabbi.
We talked to 5 taxi call agents at Pac Biz to see what they do to provide excellent customer service to our taxi clients. Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents
We get it, your taxi company is being attacked at all angles. You are trying to figure out how to survive while labor costs are increasing, the quality of your call center is dropping and paying for management for a shrinking call center staff just doesn’t make much sense either.