Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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Taxi Call Center

It is necessary that businesses adapt to the changes that covid-19 pandemic caused. Companies have adapted offshoring/outsourcing as a solution to reduce payroll costs.

While lockdowns are finally easing up, plenty of business owners still have issues to face in the aftermath of COVID-19. These major challenges obviously pose threats to the business as a whole and the initial course of action is to solve them with cost-effective solutions that will help them rise

Scale Your Fleet With a Webinar Presented By Pac Biz. Members of The Transportation Alliance Are Welcome to Join. Register NOW.

Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.

Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what's next in the outsourcing world.

Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.

Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.

Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?

Pac Biz co-founder Eric Mulvin returns to the taxi conference and will be speaking at panel discussion How May I Help You?: Outsourced and Cooperative Call Centers with the topic: The Taxi Contact Center of the Future, on Thursday, October 17, 8:45 a.m.-9:40 a.m. at the Transportation Alliance 101st Fall