Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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Taxi Call Center

Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what's next in the outsourcing world.

Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.

Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.

Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?

Pac Biz co-founder Eric Mulvin returns to the taxi conference and will be speaking at panel discussion How May I Help You?: Outsourced and Cooperative Call Centers with the topic: The Taxi Contact Center of the Future, on Thursday, October 17, 8:45 a.m.-9:40 a.m. at the Transportation Alliance 101st Fall

In our early days as a call center, we worked mostly with taxi companies based in the United States. As we grew, we started taking on taxi clients from the UK and Canada. But like any scaling company, we decided to diversify into multiple segments.