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Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.
Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.
This year, Pac Biz co-founder, Eric Mulvin, will be talking at CCW’s Empathy Think Tank segment.
It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush: