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Call center employee names baby after taxi Dispatch Software Company iCabbi


Call center employee names baby after taxi Dispatch Software Company iCabbi

Pac Biz call center agent Kristine Tabunyag shares her story about why she named her baby after taxi dispatch software iCabbi. Pac Biz and iCabbi also share details about a project they are working on to help taxi fleets across the globe expand their market share.
Phoenix Arizona

When you work in an office, you’re bound to certain software to do your job. Some give users a pleasant experience and help make their job more efficient, others make them question the management’s decision making as well as their future employment with that company. However, when you do have a great experience with software or a brand it can take on a life of its own. In this example, from Dumaguete, Philippines, it’s through the naming of a baby after an Irish taxi dispatch company, iCabbi, which is helping taxi fleets grow around the world.

Gavan Walsh, CEO of iCabbi, commented, “we’re an ambitious company working on behalf of taxi fleets to help them grow and prosper in the new transport age. We want to put taxi companies at the very centre of mobility. I can’t say it was ever our ambition to have a human namesake, but maybe it should have been!

The fact that this has happened because Kristine works with our dispatch system every day, finds it easy to use and loves our brand is a huge compliment to us. We’re delighted to welcome Baby iCabbi into the world and into our iCabbi family of employees and customers around the world”.

iCabbi has been powering Pac Biz taxi fleet clients for over 3 years, and is a useful tool for all departments of Pac Biz, allowing us to get valuable data monitoring our staff. So it’s no surprise that over 225,000 hours a year are spent on the iCabbi platform by Pac Biz staff, and that number keeps growing,” shared Pac Biz co-founder Eric Mulvin.

After an early 2019 visit to a new office Pac Biz was opening, co-founders Eric and Bob Grunstin discovered one of their agents, Kristine Tabunyag had named her baby after this taxi software.

Pac Biz can grow your remote staff from 1 to 5 or more in less than a month, depending on your needs.

Kristine knows the name iCabbi well. She has spent over 3,100 hours on the platform from her time at Pac Biz, providing driver support in addition to helping customers calling in. “I’m enjoying my job as well. Although, she noted that “most of the drivers are hard headed but it’s bearable,” an honest assessment most in the transportation industry would agree with.

Mulvin was happy to share details on what moms like Kristine get while working at Pac Biz, “We offer 60 days paid time off to new moms; 30 of the days are paid by the government, but we have to file to get reimbursed.” After Pac Biz HR prompted her for paperwork 4 months after the birth, Kristine had to make a choice on a name.

“I was already at the hospital to register her. Her name was supposed to be Olivia,” said Kristine, “that’s the time I decided, I’ll just use Icabbi instead of Olivia because Icabbi is just so rare!” Unique names are not new to Kristine’s kids. Her “first one is Krad Firstty and the second one is Princess Krizyan,” added Kristine, but it hasn’t come without some joking in the office. “They are always making fun, if the next time I get pregnant, then the next baby’s name should be RTC. Oh my God, RTC,” she shared with a laugh, about another tool used within iCabbi.

Gavan Walsh spoke about the excitement in iCabbi’s Dublin HQ when staff first found about out about Baby iCabbi, commenting “everyone wanted to see a picture of her and immediate plans were put in place to send Baby iCabbi a welcome gift. She’ll certainly never be short of items with her name on them now!”.

Kristine added that there are more taxi call center agents pregnant and there could be more Icabbi babies, so her daughter wouldn’t be alone. With future plans of Pac Biz and iCabbi, there will be a lot more employees taking taxi calls on iCabbi from Pac Biz. “Pac Biz has been supporting clients on iCabbi with our call center since 2016 and we’re really excited to be working together closely to provide more solutions for taxi fleets to grow and benefit from each others success” shared Mulvin.

iCabbi is launching the iCabbi Marketplace to provide taxi fleets with smart tools and software. iCabbi has developed a sophisticated API for these solutions to integrate with and is hand-picking partners who can offer high-quality add-on value to their customers. Head of iCabbi Marketplace, Philip McCartney, commented: “Our Marketplace is about open-sourced innovation that compliments what we’re doing here at iCabbi and fast tracks the development of the taxi industry. We’re hand-selecting partners who meet our high standards, only the best will do.”

Pac Biz is one of the proud, exclusive companies offering its services directly to iCabbi clients around the world.

About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 180 staff and growing, Pac Biz provides support for transportation companies, e-commerce companies, and home service companies. For a flat monthly rate, you can get phone support and each agent/client gets 5 points of support: dedicated account manager, a quality team, 24/7 supervisors/IT, a training team, amazing company culture and active US ownership to build long term relationships with our clients.

About iCabbi:

iCabbi powers over 750,000 taxi rides around the world every day with its cloud-based taxi dispatch software. The company was set up in Dublin, Ireland, 9 years ago and has since expanded to include offices in the UK and North America. iCabbi’s vision is to put taxi companies at the centre of the new age of mobility.

Take all these factors into consideration, and you’ll be ready to build a great, lasting relationship with your potential BPO partner.

Talk to one of the owners: Eric Mulvin. Discuss what you are interested in, what it takes to get started and go over any questions you have.

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Meet the Owners of Pac Biz

Eric Mulvin
Bob Grunstein
About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.


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