Scaling Your eCommerce Customer Support for the Holiday Rush

Another year is about to end. The upcoming holiday rush is a make it or break it situation for your business. It is an opportunity to double your revenue and increase your chances to grow your eCommerce business with a good reputation. Follow these steps to get ready for the holidays by scaling customer support […]

Eric Mulvin, Taxi Contact Center Expert, Speaks at the Transportation Alliance Convention

Pac Biz co-founder Eric Mulvin returns to the taxi conference and will be speaking at panel discussion How May I Help You?: Outsourced and Cooperative Call Centers with the topic: The Taxi Contact Center of the Future, on Thursday, October 17, 8:45 a.m.-9:40 a.m. at the Transportation Alliance 101st Fall Convention this October 17th and 18th at Bally’s, Las Vegas, Nevada.  PAC […]